All of our shoes are handmade and so due to their popularity and high volume of orders, there is a wait of up to 3 weeks for your shoes to be made and posted. Once shoes are completed, they are sent 1st class recorded delivery. If any item is needed for a certain date please let us know before ordering by contacting us on the Contact Us page.
When sending our items we make them as nicely packed as possible as well as keeping the items safe from getting lost or damaged in the post. We send all of our items in pink parcel bags and bubble wrap ensuring they arrive in one piece. All orders will arrive in their boxes with coloured tissue paper and a bag with a care card and extra crystals in case any crystals comes loose over time.
Refunds & Returns - As all of our shoes are made to order, we do not accept returns or give refunds unless you are needing a different size. If there is a problem with your shoes for whatever reason, you can contact us at Info@thecrystalboutique.co.uk and we will do our best to resolve your problem straight away.
As all items are handmade each item needs to be handled with care. If for any reason you find a missing crystal on your shoes, through no fault of your own, they can be sent to a returns address and will be fixed free of charge within 30 days of purchase. Anything after the 30 days of purchase can be fixed using the extra bag of crystals given in the shoe box supplied. It is very rare that something may happen to your shoes and we make each and every pair to a high standard making sure they sparkle and shine for a very long time, but we like our customers to know that we are here to fix shoes within 30 days if needed.
We take every question and claim seriously and in some cases will ask you to supply a picture of the damage before any solution is made. Please be aware that these shoes are fashion items and on very rare occasions crystals may become loose over time from wear, within the 30 days or after this does not justify a refund. Further questions call: (01442) 395 986